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Duration: 2 days
Course description
Our working environments are increasingly demanding - winning business, managing workloads and meeting deadlines can be extremely challenging - improving your assertiveness and negotiation skills will help you manage expectations and enable you to achieve win-win outcomes with your customers and colleagues.
Persons attending the course will leave with a far greater understanding on the ways in which they can develop a more assertive, persuasive and influential negotiation style which will drive success and bring enormous professional benefits.
The course includes among others the following:
- Negotiation - The Fundamental principles
- Negotiation styles
- Using negotiation techniques assertively
- Assertive behaviour in the professional environment
- Evaluating your levels of impact and influence
- Assertive language and techniques
- Negotiating win-win outcomes
- Best practice, case studies, and examples
Who should attend the course?
Managers, supervisors, team leaders, team members, sales and business development executives, in fact, everyone one directly involved in customer and colleague negotiations will benefit from attending this course.
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Sales – Management 
